Griddles Cafe

I'm visiting from out of state. My family lives here in Medina. They wanted to try Griddles, since they like the name. Walked in, there were only 2 tables open, and we were immediately greeted and told we could sit at either open table. The server came to our table within 3 minutes. We placed our order quickly and the food arrived very quickly. We all enjoyed our food and we are happy to have found this breakfast spot. Since I read the 'bad' reviews before I go into a restaurant, I was purposely observing everyone and everything about Griddles. We noticed the servers taking time to help and chat with the patrons. No patron was left unattended. In fact, quite the opposite. we saw the servers being kind and helpful to the guests above and beyond what I see anywhere else, including helping a patron in a wheelchair, put a jacket on with such a smile and friendly service. The patron went outside and had left their jacket inside, and we saw her carry it out and run up to him and help him put his second jacket on. I had noticed all of the bad reviews seem to be a year or two old. I mentioned it to our server, Nicole, and she admitted that it was a rough start for the business, which opened in the pandemic, and was very busy. Pam, the owner, Had never run or opened a restaurant before, and the same was true for the servers. I feel they now have the experience and knowledge and are running the restaurant smoothly. If any body was ever disappointed, they should come back and give them another try. We believe it will be well worth it. Thank you, Pam, your "Pamcakes" are delicious! My family that lives in Medina. will definitely be coming back. I look forward to it when I return as well.

I love Griddles! They're so accommodating & their wait staff is so nice & genuine. It's family owned! Go support local--the food is awesome so you definitely won't regret it :)

Excellent, super friendly wait staff you don't often see. Great breakfast- huge portions. Loved Natalie

Waffles were a hit. The win was the GFbread -- yummy French toast! Small unassuming but cute little spot to enjoy breakfast!

I was so impressed with this happy little place! From the moment we walked in, the positivity here was tangible. The food was really good, and the staff were warm & friendly. Even the other customers were happy campers. To top it off, we watched an employee help an elderly customer to his car, which the employee had pulled up to the door for him and then clear the snow off his car. It was so heartwarming! Thanks for the feels!

This comes from my daughter (6), Natalie. This food is really good. The waitresses are so cute! The design here is beautiful.

Great place!!! Wonderful for breakfast!!! Good service and we got our meals quite quickly considering it was quite busy on a Saturday morning!!! Nice menu with lots of variety!! The omelets are good, and we enjoyed the oatmeal with a creme brûlée topping! There's also a lunch menu!!!Saw this restaurant on Fox8 New Day Cleveland!!! Excellent!!!